These Terms & Conditions ("Terms") govern all services provided by Hudson Pearl Holdings LLC dba 14Pearl Travel ("14Pearl Travel," "Agency," "we," "our," or "us"). By requesting services, paying fees, authorizing payments, making reservations, signing a Client Services Agreement, accepting an itinerary, or traveling on any reservation arranged by 14Pearl Travel, Client agrees to these Terms.

1.    Agency Role

14Pearl Travel acts solely as a travel advisor and intermediary between Client and independent third-party travel suppliers.

14Pearl Travel does not own, operate, manage, supervise, control, or provide airlines, hotels, resorts, villas, cruise lines, transportation services, tour operations, excursions, travel insurance products, restaurants, destination services, or other travel services.

All travel services are provided solely by independent third-party suppliers ("Suppliers").

Client acknowledges and agrees that any travel advisory services are provided by 14Pearl Travel and that all travel services, accommodations, transportation, cruises, tours, activities, insurance products, and other travel arrangements are provided by independent third-party Suppliers.

To the fullest extent permitted by law, Client releases and agrees not to assert any claim, demand, action, lawsuit, arbitration, liability, or proceeding against SmartFlyer, its affiliates, owners, officers, directors, employees, contractors, agents, successors, or assigns arising out of or relating to travel arrangements, reservations, Supplier services, travel disruptions, cancellations, delays, losses, injuries, damages, or other travel-related matters.

Client further acknowledges that travel industry networks, consortia, accreditation organizations, preferred partner programs, and similar industry organizations, including SmartFlyer, Virtuoso, ARC, IATAN, CLIA, and their respective affiliates, owners, officers, directors, employees, contractors, agents, successors, and assigns, are not providers of travel services to Client and shall not be liable for any claim, loss, injury, damage, expense, delay, cancellation, disruption, liability, or cause of action arising out of or relating to Client's travel arrangements.

2.    Supplier Responsibility Disclaimer

Client understands and agrees that 14Pearl Travel is not responsible for any act, omission, negligence, misconduct, default, insolvency, bankruptcy, financial failure, overbooking, cancellation, delay, strike, labor dispute, injury, illness, death, property damage, theft, supplier error, schedule change, service failure, refund denial, or breach of contract by any Supplier.

All Supplier terms, conditions, cancellation policies, refund policies, ticketing policies, and operational decisions are controlled solely by the applicable Supplier.

Any claim relating to travel services, accommodations, transportation, excursions, cruises, tours, insurance products, or other Supplier services must be pursued directly against the applicable Supplier.

No upgrade, amenity, resort credit, room preference, connecting room request, early check-in, late check-out, VIP benefit, special request, dining reservation, transportation preference, or other Supplier-provided benefit is guaranteed unless expressly confirmed in writing by the applicable Supplier. All such benefits remain subject to Supplier availability, operational considerations, and Supplier discretion.

14Pearl Travel is not responsible for airline schedule changes, flight cancellations, missed connections, aircraft substitutions, route changes, seat assignments, seating availability, baggage issues, operational disruptions, airport delays, weather-related delays, crew shortages, airline policies, or airline-imposed fees. Client acknowledges that airline schedules, routing, aircraft type, seat assignments, operating carriers, departure times, arrival times, and airport assignments may change at any time before or during travel without prior notice.

To the fullest extent permitted by law, 14Pearl Travel makes no representation, warranty, or guarantee regarding the availability, quality, suitability, safety, legality, performance, condition, pricing, cancellation policies, refund policies, travel experience, or services of any Supplier, destination, accommodation, transportation provider, cruise line, tour operator, or travel-related service.

3.    Client Responsibility

Client is solely responsible for providing complete, accurate, and timely information relating to all travelers.

Client must promptly review and verify all itineraries, invoices, confirmations, travel documents, passenger names, travel dates, destinations, room categories, flight details, pricing, reservation information, and Supplier communications immediately upon receipt.

Failure to identify and report discrepancies promptly may result in additional costs, cancellation penalties, denied boarding, denied entry, loss of reservations, or other travel disruptions for which 14Pearl Travel shall not be responsible.

Client assumes responsibility for any losses, penalties, fees, denied travel, damages, or expenses resulting from inaccurate, incomplete, or untimely information provided by Client.

Client represents and warrants that Client has authority to act on behalf of all travelers included in any reservation, itinerary, proposal, invoice, authorization, or travel arrangement, including any spouse, partner, family member, minor child, guest, or other traveler. Client accepts these Terms on behalf of all such travelers.

Client acknowledges that Client has independently evaluated and selected all travel arrangements and Suppliers. While 14Pearl Travel may provide recommendations, opinions, information, and guidance, Client remains solely responsible for determining whether any destination, Supplier, accommodation, transportation provider, excursion, activity, or travel arrangement is suitable for Client's needs, preferences, health, safety, financial circumstances, and personal objectives.

Client is responsible for ensuring that all traveler names exactly match the traveler's government-issued identification and travel documents. 14Pearl Travel shall not be responsible for costs, penalties, denied boarding, denied entry, ticket reissuance fees, or travel disruptions resulting from incorrect traveler information.

4.    Passports, Visas, Entry Requirements, and Health Requirements

Client is solely responsible for obtaining and maintaining valid passports, visas, travel authorizations, entry permits, vaccinations, health documentation, testing requirements, and all other required travel documents.

14Pearl Travel does not guarantee eligibility for entry into any country, destination, or transportation provider.

No refund, credit, reimbursement, or compensation shall be due for denied boarding, denied entry, missing documents, expired passports, visa issues, health documentation deficiencies, or failure to satisfy travel requirements.

5.    Travel Insurance

Travel insurance is strongly recommended and may be required by certain Suppliers.

Client understands that travel insurance may provide protection for cancellation, interruption, delays, medical expenses, emergency evacuation, baggage issues, supplier insolvency, and other travel-related risks.

If Client declines travel insurance, Client assumes all financial risks associated with cancellation, interruption, delay, illness, injury, supplier default, weather events, governmental actions, and other travel-related losses.

To the fullest extent permitted by law, Client waives and releases any right of subrogation, reimbursement, contribution, indemnity, assignment, or similar recovery against 14Pearl Travel, Hudson Pearl Holdings LLC, SmartFlyer, their respective owners, members, managers, officers, employees, contractors, advisors, affiliates, successors, and assigns arising from any insurance policy, travel protection plan, reimbursement program, or similar coverage maintained by Client.

Client shall use reasonable efforts to ensure that any insurer, travel protection provider, or similar third party honors this waiver.

6.    Pricing and Availability

Travel pricing, availability, promotions, room categories, airline schedules, inventory, amenities, upgrades, and travel arrangements are subject to change until booked, confirmed, ticketed, and deposited.

Quoted pricing is not guaranteed until confirmed in writing.

Supplier pricing errors, inventory errors, and booking discrepancies may be corrected at any time prior to final confirmation.

14Pearl Travel is not responsible for pricing changes, fuel surcharges, tax increases, currency fluctuations, supplier-imposed fees, or similar adjustments.

7.    Planning Fees and Service Fees

Planning fees and service fees are earned upon receipt and are non-refundable.

Planning fees compensate 14Pearl Travel for professional time, expertise, consultation, research, itinerary design, supplier coordination, travel planning services, and related work product.

Supplier cancellations, travel interruptions, force majeure events, denied travel, Supplier failures, or Client cancellation do not create any obligation to refund planning fees or service fees.

8.    Force Majeure and Travel Disruptions

14Pearl Travel shall not be liable for delays, interruptions, cancellations, losses, injuries, expenses, damages, or changes resulting from events beyond its reasonable control.

Such events include, without limitation, weather events, hurricanes, natural disasters, pandemics, epidemics, public health emergencies, acts of God, terrorism, war, civil unrest, labor disputes, supplier failures, transportation disruptions, governmental actions, travel restrictions, border closures, airline schedule changes, power outages, internet failures, technology failures, or similar events.

Client acknowledges that travel involves inherent risks, uncertainties, and circumstances beyond the control of 14Pearl Travel, including transportation disruptions, Supplier failures, weather events, illness, injury, governmental actions, political instability, criminal activity, natural disasters, and other travel-related risks. Client voluntarily assumes such risks.

9.    Limitation of Liability

To the fullest extent permitted by law, 14Pearl Travel shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, emotional distress, reputational, lost enjoyment, lost opportunity, lost profits, business interruption, or similar damages.

14Pearl Travel shall not be liable for any injury, illness, death, loss, delay, inconvenience, property damage, financial loss, missed connection, denied boarding, denied entry, cancellation, interruption, schedule change, accommodation issue, transportation issue, Supplier failure, or travel disruption arising from the acts or omissions of any Supplier or any event beyond its reasonable control.

To the fullest extent permitted by law, 14Pearl Travel's aggregate liability arising out of or relating to any services provided shall not exceed the total planning fees and service fees actually paid directly to 14Pearl Travel for the specific trip giving rise to the claim.

Under no circumstances shall 14Pearl Travel be liable for the value of travel arrangements, airfare, cruise fares, hotel costs, tour costs, Supplier charges, incidental expenses, lost vacation value, emotional distress, or any amount exceeding fees actually paid directly to 14Pearl Travel.

Client acknowledges that 14Pearl Travel's role is limited to travel advisory, planning, coordination, and reservation assistance services. If 14Pearl Travel becomes aware of an error made by 14Pearl Travel, 14Pearl Travel may, but is not obligated to, assist Client in attempting to correct the issue. Client acknowledges that correction may not be possible and that Suppliers retain sole authority regarding reservations, refunds, credits, changes, accommodations, and travel services.

The remedies expressly set forth in these Terms shall constitute Client's exclusive remedies against 14Pearl Travel, Hudson Pearl Holdings LLC, SmartFlyer, and their respective affiliates, owners, members, managers, officers, employees, contractors, advisors, successors, and assigns arising out of or relating to the services provided.

Client agrees to take reasonable steps to mitigate any claimed loss, damage, expense, delay, inconvenience, or disruption and shall not recover damages that reasonably could have been avoided.

10.  Chargebacks and Payment Disputes

Client agrees not to initiate a chargeback for any planning fee, service fee, consultation fee, or authorized charge unless Client first provides written notice and a reasonable opportunity for resolution.

Client shall remain responsible for all valid charges, collection costs, attorneys' fees, arbitration costs, administrative costs, and related expenses arising from improper chargebacks or payment disputes.

Client agrees that planning fees and service fees compensate 14Pearl Travel for professional services rendered and are not contingent upon completion of travel, Supplier performance, or Client satisfaction with travel outcomes.

Client acknowledges that initiating a chargeback does not cancel or invalidate any underlying payment obligation owed to 14Pearl Travel.

Client represents and warrants that any payment method used for travel arrangements, planning fees, service fees, deposits, or other charges is authorized for Client's use and that Client has authority to approve all charges submitted on such payment method.

Client remains responsible for all authorized charges, including charges processed by Suppliers, even if a chargeback, payment dispute, reversal, or similar action is initiated.

Client acknowledges that travel reservations, Supplier deposits, planning services, itinerary design services, consultation services, and other travel-related services may be initiated, confirmed, or performed in reliance upon Client's payment authorization. Client agrees that dissatisfaction with travel outcomes, Supplier performance, weather events, travel disruptions, or circumstances beyond the control of 14Pearl Travel shall not constitute a valid basis for reversing or disputing authorized charges.

Any signed credit card authorization, electronic authorization, payment authorization, invoice approval, itinerary approval, email authorization, or other written authorization shall constitute conclusive evidence that the applicable charge was authorized by Client.

Client shall notify 14Pearl Travel in writing of any alleged error, issue, dispute, claim, or complaint relating to services provided by 14Pearl Travel within thirty (30) days after Client becomes aware of the matter giving rise to the claim.

11.  Arbitration

Any dispute arising out of or relating to services provided by 14Pearl Travel shall be resolved exclusively through binding arbitration administered by the American Arbitration Association.

Arbitration shall occur in New York County, New York.

Except as necessary to compel arbitration, obtain provisional equitable relief, or enforce an arbitration award, the Parties waive any right to litigate disputes in court.

Any claim, dispute, demand, action, arbitration, lawsuit, or proceeding arising out of or relating to services provided by 14Pearl Travel must be commenced within one (1) year after the event giving rise to the claim occurred or such claim shall be permanently barred to the fullest extent permitted by law.

The prevailing party in any arbitration, action, or proceeding arising out of or relating to these Terms shall be entitled to recover its reasonable attorneys' fees, costs, arbitration fees, administrative fees, expert fees, and expenses to the fullest extent permitted by law.

12.  Class Action Waiver

All claims must be brought solely in an individual capacity.

Client waives any right to participate in any class action, collective action, representative action, mass action, consolidated action, or similar proceeding.

13.  Jury Trial Waiver

Client knowingly and voluntarily waives any right to trial by jury.

14.  Governing Law

These Terms shall be governed exclusively by the laws of the State of New York without regard to conflict-of-law principles.

15.  Electronic Acceptance

Electronic signatures, online acknowledgements, planning fee payments, deposits, travel authorizations, payment authorizations, and continued use of services constitute acceptance of these Terms.

14Pearl Travel may update these Terms from time to time by posting revised Terms on its website. The version in effect at the time Client requests services, authorizes payment, pays a fee, approves an itinerary, or makes a reservation shall apply to the applicable services and travel arrangements.

16.  Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

17.  Entire Agreement

These Terms, together with the Client Services Agreement, Supplier terms, travel documents, payment authorizations, and travel insurance elections, constitute the entire agreement between Client and 14Pearl Travel regarding the services provided.